Effective Date: 16 October 2024
Thank you for shopping at MzinguerDigitalDynmo.com. We are committed to ensuring your satisfaction with our blue light blocking glasses. If for any reason you are not completely satisfied with your purchase, our Refunds and Returns Policy provides clear guidelines on how to return your product and request a refund. Please review this policy carefully.
1. Eligibility for Returns
You may return any product purchased from MzinguerDigitalDynmo.com within 30 days of receiving your order, provided that the following conditions are met:
- The product is unused and in its original packaging.
- The product is in the same condition as when you received it, with no signs of wear, damage, or alteration.
- All accessories (e.g., cleaning cloth, case, etc.) and tags are included with the product.
2. Non-Returnable Items
Certain items are not eligible for return or refund:
- Customized or prescription lenses.
- Gift cards or promotional items.
- Products purchased on clearance or final sale (unless damaged or defective upon receipt).
3. Return Process
If you wish to return an eligible product, please follow these steps:
Step 1: Contact Customer Support
Email us at [email protected] to initiate a return. In your email, include the following details:
- Your order number.
- A description of the reason for the return.
- Photos of the product, if applicable (e.g., for damaged or defective items).
Our team will respond to your request within 2-3 business days with instructions on how to proceed.
Step 2: Package the Product
Once your return is approved, carefully package the product, ensuring that all original accessories and packaging are included. Make sure the product is securely protected during shipping to avoid damage.
Step 3: Ship the Product
You will be responsible for paying the shipping costs to return the product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Return the package to the address provided by our customer support team.
4. Return Shipping Costs
The customer is responsible for paying the return shipping costs unless the product is defective or incorrect. In such cases, we will provide a prepaid shipping label.
5. Inspection and Approval
Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. If the product is found to be ineligible for return (e.g., due to damage or signs of wear), we will notify you, and the item will be sent back to you at your cost.
6. Refunds
If your return is approved, we will process your refund within 7-10 business days of receiving the returned product. Refunds will be issued to the original payment method used during the purchase.
- Shipping Fees: Shipping fees are non-refundable unless the product was defective or incorrect.
- Restocking Fees: No restocking fees will be applied unless otherwise noted in a promotional offer or specific sale event.
7. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, please take the following steps:
- Check your bank account again.
- Contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [email protected].
8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us at [email protected] within 7 days of receiving your order.
9. Damaged or Defective Items
If you receive a damaged or defective product, please notify us immediately upon receipt. We may request photos of the damage and will work with you to resolve the issue either by providing a replacement or issuing a full refund.
In the event of defective or damaged items, return shipping costs will be covered by us.
10. Contact Information
For any questions or concerns about returns, refunds, or exchanges, please contact our customer support team:
Email: [email protected]
Address: Gharuan, Punjab-140413, Mohali, India